Help and support
Something not working? Start here.
Most problems are one of the five below. If yours is not, email support@codewithkolin.com. A person reads every message.
Common fixes
Try these first.
No badges appear on Amazon, Flipkart or Trustpilot
Click the FakeCatch icon and check that “Enabled” and “Show badges on reviews” are both ticked, then reload the page. Badges only appear next to customer reviews, so scroll to the reviews section. If you installed the extension while the page was already open, reload it once.
“Scan this page” says no reviews were found
On stores outside the built-in list, FakeCatch can only read reviews the site marks up in a way it recognises: the Judge.me widget, the standard schema.org review format, or reviews labelled Verified Purchase. Some stores load reviews inside a frame an extension cannot reach. Email us the page address and it goes on the list.
A review I trust got a low score, or the other way round
A score is an automated opinion about how the text reads, and it can be wrong. Generic praise gets amber because it cannot be told apart from a fake by its words alone. If a score looks clearly wrong, send us the review text. Those examples are how the scoring gets better.
It says I have reached today’s free limit
The free plan scores 50 reviews scored a day, and the count resets at midnight UTC. Reviews that were already scored recently do not count again. Pro removes the daily limit.
My Pro licence key will not activate
Copy the whole key from your receipt email, with no spaces before or after, paste it into the popup and press Activate. “Already active on 3 browsers” means the key is in use on three installs; email us and we will free one. “No longer active” means the subscription ended or was refunded. If a payment went through and no key arrived within ten minutes, check spam, then email us with the address you paid with.
Billing and refunds
Cancel any time from the link in your receipt. Full refund within 14 days, no reason needed. Refund policy
Privacy questions
What it reads, where that goes and what is kept: FakeCatch privacy policy. To have your install record deleted, email us.
Remove it
Right-click the FakeCatch icon and choose “Remove from Chrome”. Everything stored on your device goes with it.
Contact: support@codewithkolin.com · Made by Suman Kumar